A guide to Ethics for Restaurants
As a foodie, I selected this topic for my ethics guide as I strongly believe, this is one of the industries that need to be most careful when serving clients. The main point of this article is to inform users of ethics surrounding the industry as there are always mishaps that occur at restaurants from sanitation to food safety, customer service, and food quality, all of these points form part of an ethical experience. Although all restaurants and companies have different regulations in place, the codes discussed in this should be useful to all.
Core Ethics
Follow company values and mission in order to promote a culture of honesty, and integrity where teamwork serves to provide the best experience for clients.
To promote an environment of equality where differences are embraced and accepted as they make us all unique. Employ and welcome individuals of different backgrounds, cultures, religions, and sexual orientations.
Security measures should be put in place in order to ensure food quality is at its prime such as the amount of time ingredients can be kept for, employees washing their hands and tieing their hair, allergens being kept away from common ingredients, and so on. This will ensure food safety and quality are superior at all times, allowing customers to feel safe and satisfied when visiting the restaurant.
Social Media Ethics
Social media has become a heavy part of our lives, impacting the way we connect, communicate, and affecting the decisions we make through promotions that then incline us toward a certain consumer behavior.
In terms of ethics, social media regulations should be followed for advertising and marketing initiatives. Companies should be held accountable for their online presence just as much as they are for their in-person behavior. What is seen on social media is still a direct representation of the business and allows individuals to draw conclusions based on brand identity.
Restaurants must be conscious of what they post and how they communicate with their followers as there are best practices that companies must follow when posting both organic and paid content. In-house marketing or the advertising agency in charge of the said page is responsible for positioning and positioning the business in the best light through a tone that is consistent and cordial both in posts and in comments and responses to those who engage with posted material.
To avoid a crisis, the team must be alert and misunderstandings should be addressed immediately. If and when they do arise, all posts and communication should be discontinued until resolved and the business should act in a transparent manner always.
